Shipping policy

Shipping Policy

Thank you for visiting and shopping at jz.birds. Below are the terms and conditions that constitute our Shipping Policy for orders placed within the United States.

1. Processing & Production Time

All of our products are made to order using a print-on-demand approach to reduce waste and ensure high quality.

  • Production Time: Orders are typically printed and packed within 2 to 5 business days before being handed over to the carrier.
  • Orders are not processed or shipped on weekends or national holidays.
  • During peak holiday seasons, production times may experience slight delays.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order are calculated automatically and displayed at checkout based on the items, weight, and destination of your order.

  • Standard US Shipping: Once produced, orders generally arrive within 3 to 7 business days.
  • Carriers: We partner with reliable carriers including USPS, UPS, and FedEx to deliver your packages.

Note: Delivery times are estimates and cannot be guaranteed, as carrier delays due to severe weather or holiday volume spikes are outside of our control.

3. Order Tracking

Once your order has been fulfilled and shipped, you will receive a shipping confirmation email containing your tracking number(s) and a direct link to track your package.

  • Please allow 24 to 48 hours for tracking information to update on the carrier’s website.

4. Address Changes & Accuracy

Please double-check your shipping address before placing your order.

  • Because orders enter production quickly, we can only accommodate address changes if contacted immediately after purchase at info@jzbirds.com.
  • If an order is returned to us or lost due to an incorrect address entered by the customer, the customer will be responsible for any additional re-shipping fees.

5. Damaged, Lost, or Missing Packages

  • Damaged or Incorrect Items: If your order arrives damaged or with a manufacturing error, please contact us within 30 days at info@jzbirds.com with clear photos of the issue. We will gladly arrange a replacement or refund at no cost to you.
  • Lost Shipments: If your tracking status shows "Delivered" but you have not received your package, please check with household members and neighbors first before reaching out to us.