Shipping policy
Last updated: October 7, 2026
Thank you for shopping at jz.birds! Because all of our products are made to order using a print-on-demand process specifically for you, total delivery time consists of both production time and transit time.
1. Processing & Production Time
Each item is individually printed and packed upon receiving your order to conserve resources and avoid overproduction.
- Production Time: Typically 2 to 5 business days (Monday through Friday, excluding public holidays).
- Once your order is printed and handed over to the carrier, you will receive a shipping confirmation email with your tracking number.
2. Shipping Times & Shipping Costs
Shipping costs are displayed transparently in your shopping cart and at checkout.
- Germany: Shipping time 2 to 4 business days after production (estimated total delivery time: approx. 4–9 business days). Carriers: DHL / Deutsche Post / DPD.
- European Union (EU): Shipping time 3 to 7 business days after production.
- Switzerland & Non-EU: Shipping time 4 to 9 business days after production.
Note: During peak seasonal demand (e.g., before Christmas), production or shipping times may be slightly extended.
3. Taxes & Customs Fees
- Shipments within the EU (including Germany): All stated prices include statutory VAT. There are no additional customs duties or import fees within the EU.
- Shipments to Switzerland & Non-EU countries: For deliveries to countries outside the EU (e.g., Switzerland, UK), country-specific customs duties, import taxes, or carrier handling fees may apply upon import. These fees are the responsibility of the recipient.
4. Order Tracking
Once your package is on its way, we will send you an email with a tracking link. Please note that it can take 24 to 48 hours after receiving the email for the logistics provider to display the first tracking updates.
5. Accuracy of Shipping Address
Please double-check your shipping address carefully at checkout. If you notice an error, contact us immediately at info@jzbirds.com. Since orders enter production quickly, address changes cannot be guaranteed after printing has started.
6. Damaged or Lost Packages
If your product arrives damaged, has a printing defect, or is lost in transit, please contact us within 30 days with a photo of the issue at info@jzbirds.com. We will immediately arrange a free replacement or a full refund.
Have Questions?
Our team is happy to help at: info@jzbirds.com