Shipping policy

Last updated: October 7, 2026

Thank you for visiting and shopping at jz.birds! To ensure fast delivery and reduce waste, orders for Australia are primarily produced locally in Australia. Depending on stock or item availability, some products may occasionally be fulfilled by our international production facilities (e.g., in the USA).

1. Processing & Production Time

Each item is individually printed and packed upon receiving your order.

  • Production Time: Typically 2 to 5 business days (Monday through Friday, excluding public holidays) before being handed over to the carrier.
  • Once your order has been fulfilled and shipped, you will receive a shipping confirmation email containing your tracking number.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order are calculated automatically and displayed transparently at checkout based on destination, item weight, and selected shipping method.

  • Local Australia Shipping: 3 to 7 business days after production.
  • International Shipping (if fulfilled outside Australia): 6 to 12 business days after production.
  • Carriers: We partner with reliable carriers including Australia Post, Aramex, USPS, and local delivery services.

Note: Delivery times are estimates and cannot be guaranteed, as carrier delays due to severe weather, remote delivery zones, or peak holiday volume spikes are outside of our control.

3. Customs, GST & Taxes

  • Australian Goods and Services Tax (GST): Applicable Australian GST (10%) is calculated and applied at checkout where required.
  • Customs & Import Duties: Because goods imported into Australia with a custom value under AUD $1,000 are exempt from additional import duties, you will not face unexpected customs fees upon delivery, even if an item is shipped from our international production facilities.

4. Order Tracking

Once your order has shipped, we will send you an email confirmation with a tracking link. Please allow 24 to 48 hours for tracking information to update on the carrier’s website.

5. Accuracy of Shipping Address

Please double-check your shipping address before placing your order. Because orders enter production quickly, address changes can only be accommodated if requested immediately after purchase at info@jzbirds.com. If an order is returned or lost due to an incorrect address entered by the customer, re-shipping fees will apply.

6. Damaged, Lost, or Missing Packages

If your product arrives damaged, incorrect, or with a manufacturing error, please contact us within 30 days with clear photos of the issue at info@jzbirds.com. In accordance with the Australian Consumer Law, we will gladly arrange a free replacement or a full refund.

Have Questions?

If you have any questions, please contact our customer support team at: info@jzbirds.com